When Michael Carter walked into his own diner disguised as an ordinary customer, he expected to find a few slow shifts or minor complaints. Instead, he stepped into a morning rush that felt strangely unfamiliar. The place where he once built a warm, bustling community now felt colder, sharper, and almost disconnected. Carter’s Diner had been his pride—a place where he worked beside his mother, learned every job from dishwashing to flipping omelets, and built a business that grew into seven thriving locations. But as he sat unnoticed at the counter, watching staff ignore customers and hurry through the motions, he felt something deep in his gut tell him he’d made the right decision to come undercover.
Undercover Boss Walks Into His Diner — The Staff’s Conversation Reveals the Unexpected
